IT Infra & Ops Manager @ Renson
AMD04500
Function
In this role, you hold end responsibility for the overall operations of Renson’s IT infrastructure and its global helpdesk/support organization. You will lead a team of 11 to 12 FTEs (comprising System Engineers, Support Specialists, and IT Administration), focusing heavily on people management, coaching, and elevating team maturity. You do not need to be a deep technical specialist diving into Azure consoles yourself, but you possess enough technical background to spar effectively with your specialists, manage budgets, and strategically challenge vendors. Additionally, you serve as a pragmatic bridge to the shop floor (OT) and international business units.
Responsibilities
- Coaching, motivating, and raising the maturity level of the System Engineering and Helpdesk teams (11–12 FTEs);
- Strategically and operationally managing international support and infrastructure needs (including the US site);
- Monitoring and optimizing IT infrastructure costs and cloud budgets. You are a strong, pragmatic negotiator capable of managing executive-level discussions with strategic partners. Within a modern IT landscape, you will manage relationships and contracts with key partners such as Microsoft Azure, SAP, Proximus/Citymesh, Dell (servers and PCs), Fortinet, Secutec, and MS Defender;
- Overseeing infrastructure hardware to support the advanced digitalization of the shop floor (OT) in the context of the SAP rollout;
- Pragmatically structuring and securing ITIL-based processes (incident, problem, and change management) without sacrificing the agility of a family-owned company;
- Ensuring disaster recovery readiness, system uptime, and overall business continuity;
- Closely monitoring cybersecurity initiatives, license management, and the implementation of innovative trends (such as AI applications within operations).
Profile
Experience and Background
- You hold a Bachelor’s or Master’s degree in IT, Computer Science, or a related field;
- You have at least 7 years of experience in IT infrastructure operations, with a minimum of 3 years in a leadership or coaching role;
- You have a solid, proven understanding of ITIL processes and experience in professionalizing service management and ticketing tools (such as the ongoing Topdesk rollout);
- You are experienced in defining, monitoring, and achieving SLAs and KPIs (e.g., ensuring 99.9% uptime for critical systems and reducing lead/resolution times);
- You have theoretical knowledge of or experience with security standards and compliance guidelines (such as ISO 27001 and NIS2);
- You have a strong foundation in vendor and license management, reviewing contracts with service providers and tightly managing hardware budgets (PC imaging, laptops, etc.);
- You are willing to travel to international locations, including the US, Australia, and Italy.
Competencies
- Leadership & Communication: You are a mature, decisive people manager who provides clear direction to highly skilled system engineers while coaching operational support personnel;
- Customer-Centric & Result-Driven: You strive for high end-user satisfaction and build processes that resolve incidents proactively and efficiently;
- Analytical & Problem-Solving: You maintain a high-level overview at all times, distinguish priorities from minor details, and respond calmly and methodically during escalations or incidents (including outside standard business hours);
- Commercial & Cost-Conscious: You excel at stakeholder management and know how to negotiate effectively during budget discussions or reviews with external cloud and hardware vendors;
- Innovative Drive: You stay up to date with modern infrastructure trends and approach emerging technologies, such as AI, with a pragmatic mindset.
Language Skills
Dutch, English
Offer
As a Business Analyst Production & Supply Chain, you are the vital link in an exciting, complex supply chain environment. Because Renson delivers 80% custom-made products (make-to-order), every single order is unique—meaning you won't be working in a standard "box-moving" environment. You will have the opportunity to work with cutting-edge technologies (S/4HANA on-premise in Azure, Mendix MES integration).
At Renson, they strive not only for professional success, but also for a healthy work-life balance. They recognize and appreciate the unique qualities of every employee, encouraging continuous growth and development.
Renson is a true family-owned business with a warm and welcoming atmosphere that you will experience both on the shop floor and within your team. Whether it’s a pleasant indoor climate, fun after-work events, or fresh daily soup, Renson strives to create an environment where everyone can thrive.
IT Infra & Ops Manager @ Renson
Renson is a leading, Belgium-based company specializing in innovative, sustainable climate solutions for residential and commercial environments. Driven by their core mission, "Creating Healthy Spaces," the company harnesses natural elements like sun and wind to optimize indoor air quality, regulate temperatures, and enhance outdoor living.
Its beating heart and knowledge center are located in Waregem, and the family-owned manufacturer boasts an extensive international production and distribution network active in over 83 countries.
Paul Renson leads the company as the fourth generation. He expanded the business from a small player in window and door hardware into a global leader in the niche markets of ventilation, solar shading, facade cladding, and outdoor living—now generating a revenue of €320 million and employing 1,300 people across the entire Renson Group (including Renson, Arlu, E-Safe, and Corradi).
Renson integrates climate solutions and healthy living primarily through four key pillars:
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Smart ventilation systems
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Solar shading / Sun protection
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Outdoor living concepts
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Facade cladding & Acoustics