ICT Service Delivery Manager @ Lotus Bakeries
AMSP04519
Function
Reporting directly to the Group ICT Director, the ICT Service Delivery Manager takes strategic and operational ownership of Lotus’s global digital workplace and end-user support environment. This key leadership role bridges international business ambitions with IT delivery, ensuring seamless digital experiences, strong ITIL governance, and efficient service operations across all global business units.
As the lead for this domain, key responsibilities include defining and executing the roadmap for collaboration tools, automation, and end-user experience across all global locations. The role directs, coaches, and empowers internal IT team leads and specialists to foster accountability and high performance. It also drives continuous improvement of service management processes to ensure strict SLA compliance and high user satisfaction. Additionally, the manager oversees contracts, relationships, and SLAs with strategic external IT partners and service providers. Finally, the position leads change management and self-service initiatives to elevate digital literacy throughout the organization.
Profile
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Master’s degree in ICT, Engineering, Business Economics, or a related field.
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5–10 years of experience in IT Service Delivery or Digital Workplace Management within an international corporate environment.
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Proven track record in leading people and managing cross-border or virtual teams.
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In-depth expertise in ITIL frameworks, vendor management, and business-to-IT alignment.
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Fluency in Dutch and English is required; French is a plus.
Offer
A high-impact leadership role within a fast-growing, financial powerhouse where team spirit and personal development are central. You will join an ambitious, highly engaged IT team and drive meaningful change in a modern SAP and multi-cloud landscape.
Interested in this position? Contact Charlotte Buydens at Amon (cbu@amon.be) for more information.
Copyright @Amon2026
ICT Service Delivery Manager @ Lotus Bakeries
Lotus Bakeries is an international, BEL20-listed FMCG leader with over €1.3 billion in revenue and 4,100+ employees worldwide. Famous for iconic brands like Lotus Biscoff, nākd, TREK, and BEAR, the company combines global expansion with a strong, family-oriented culture focused on passion, team spirit, and open dialogue.