IT RECRUITING & STAFFING COMPANY OF THE YEAR
IT Service Engineer Wallonië @ What’s Cooking
AMVA04112
Function
What’s Cooking has taken significant steps through its continuous optimization program to enhance the organization's ‘Operational Excellence,’ ensuring the development of more sustainable, high-quality, and innovative products. At What’s Cooking Ready Meals, the IT Service Engineer plays a crucial role in maintaining a stable and efficient IT infrastructure, specifically for the two sites in Wallonia (Marche-en-Famenne and Wanze). This role helps enhance employee productivity and flexibility within a secure and high-performing IT environment.
Due to the increasing complexity of the IT landscape, it is essential to have skilled professionals for proactive monitoring, rapid problem resolution, and effective support in optimizing core processes. This contributes to the continuity and sustainability of production processes.
Responsibilities and Tasks
As an IT Service Engineer, you will be the first point of contact for technical support within the organization. You ensure that end users (over 600 employees in total, with 100 to 150 specifically in Wallonia) can work efficiently by resolving IT issues quickly and effectively.
Your responsibilities include:
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Technical support for end users:
- Providing first- and second-line support via phone, email, chat, or a ticketing system.
- Resolving issues related to Office software, network connections, badge readers, and other systems.
- Assisting vendors who require access to IT systems.
- Escalating complex problems to the System Engineer or third-line support.
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Onboarding and equipment management:
- Managing IT onboarding for new employees and ensuring a smooth startup.
- Delivering and installing new devices such as laptops, desktops, and peripherals.
- Installing, configuring, and updating software and hardware.
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Incident management and system monitoring:
- Logging, analyzing, and resolving IT-related incidents.
- Monitoring IT systems and networks to detect and prevent issues early.
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Documentation and training:
- Creating and maintaining documentation, knowledge articles, and user manuals.
- Training and supporting employees in using software, systems, and tools.
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Collaboration and communication:
- Acting as the main IT contact for internal employees.
- Working closely with various stakeholders to provide efficient solutions.
Profile
Experience and Background
- Initial relevant work experience in a similar role.
- Strong interest in or affinity with production environments.
- Extensive knowledge of IT landscapes and a broad understanding of technologies.
- Willingness to travel occasionally between the two sites.
- Prepared to participate in an on-call duty system.
Competencies
- You are a socially skilled and approachable person.
- You possess strong analytical and problem-solving abilities.
- You are a dynamic, proactive, and assertive professional who takes responsibility.
- You can work independently and resolve issues, relying on your organizational skills and flexibility to execute tasks efficiently.
- You have excellent communication skills, enabling you to collaborate effectively with various stakeholders, suppliers, and users.
- You excel at finding creative solutions that meet requirements while ensuring the continuity of existing processes and systems.
Language Skills
- You have a good command of French and can communicate effectively in English.
Offer
- Depending on your interests, knowledge, and experience, you have the opportunity to specialize further in a specific area within the IT team, such as OT or Network & Security.
- The work environment is dynamic and innovative, with a strong focus on fostering creativity, initiative, and continuous improvement. This creates an inspiring and stimulating workplace for all employees.
- The company offers excellent opportunities for personal and professional growth, emphasizing career development and advancement at all levels. As a publicly traded company, it provides a stable and reliable work environment, with a strong commitment to transparency and accountability to shareholders.
- Employees benefit from flexible working hours, with the option to start between 8 AM and 9 AM, as well as at least one day of remote work, allowing them to adjust their work rhythm to their personal needs and commitments. The organization has a flat structure, promoting open communication and direct interaction between employees at all levels, fostering a culture of collaboration and engagement.
- New employees receive a well-structured onboarding process that ensures a smooth and effective integration into the company culture while providing them with the necessary knowledge and tools to succeed in their roles.
- As a family-owned business, the company is known for its people-oriented approach and friendly work environment, where employees are encouraged to take initiative and feel valued. Regular company events and team-building activities, such as a Sinterklaas breakfast and an Easter egg hunt, contribute to a strong team spirit and a positive workplace culture.
- Employees have access to a variety of training opportunities and a wide range of projects, allowing them to work on diverse and challenging assignments that support their professional development and career growth.
Keywords
IT Service Engineer Wallonië @ What’s Cooking
What’s Cooking?, formerly known as ‘Ter Beke’, is a European food producer specializing in savory foods such as charcuterie and ready meals. Founded in 1948 by butcher Francies Coopman, the company grew into a national and international player. It became publicly traded in 1986 and expanded its market position through strategic acquisitions, including Vamos, Come a Casa, and Pronto. Since 1996, it has also offered pre-sliced meats, leading to further growth. Currently, What’s Cooking? operates 12 production sites in Belgium, the Netherlands, France, Poland, and the United Kingdom, supplying products to 37 countries. With a revenue of €832 million in 2023 and more than 2,500 employees, the company remains committed to innovation, quality, and customer satisfaction. The 2023 rebranding highlighted its transformation from a traditional butcher shop into an international food producer.
To strengthen this transformation, What’s Cooking? established two business units: ‘Savoury’ and ‘Ready Meals.’ ‘Savoury’ focused on producing fine cold cuts and vegetarian spreads in six facilities in Belgium and the Netherlands, generating €464 million in revenue in 2023. ‘Ready Meals’ specializes in prepared dishes such as lasagna and moussaka and is the European market leader in this segment. With production sites in Wallonia, France, Poland, and the United Kingdom, this unit achieved a turnover of €369 million in 2023. Recently, the ‘Savoury’ division was transferred to the investment group Aurelius, while What’s Cooking? continues to focus on expanding ‘Ready Meals’ through organic growth and acquisitions. In October 2024, the company announced further investments in this division to strengthen its market position.