Incident/release manager @ Itsme
AMKP04323
Function
The Incident/Release Manager is the strategic anchor figure who safeguards the reliability and trust in itsme's service delivery.
Your primary mission is to ensure the unwavering operational continuity, full audit compliance, and long-term predictability of the critical identity platform.
You achieve this by strengthening the structure and maturity of the operational processes:
You are the Director of Stability who formalizes the processes surrounding the software lifecycle and release coordination, significantly improving the quality and predictability of updates and integrations. Furthermore, you act as the linchpin in incident response: as Incident Manager, you coordinate all communication during outages (involving an on-call role), ensuring technical teams can focus solely on recovery. This work is crucial to eliminate operational debt (ad-hoc practices and documentation gaps). Finally, you are the guarantor of compliance, responsible for monitoring SLAs and leading the preparation and execution of all audits (notably ISO27001).
Profile
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You possess a strong operational discipline with a clear focus on clean process architecture and predictable team rhythm.
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Experience in a product-focused or SaaS environment (scale-up context is a plus) is a plus.
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You have an affinity for software engineering and a strong technical acumen, gained through prior experience with code. You understand the how of software construction, testing, and release (DevOps is a definite asset).
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You have a proven track record in optimizing workflows, structures, and cross-functional collaboration.
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You are comfortable coordinating various disciplines (Engineering, Product, Design) within an Agile workflow.
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You are capable of translating analytical insights into concrete improvements that contribute to the long-term maturity of the organization.
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Experience with establishing clear mandates and decision-making structures is a significant plus.
Offer
- Pioneer role in digital identity: You will have a role at the forefront of digital identity innovation within one of Europe's fastest-growing scale-ups.
- Impact on core security: The opportunity to shape the future of digital interaction. You work on a mission-critical component that will become the new authentication core for 7 million users and set security standards for all of Europe.
- Structural improvement: You are the key figure in cleaning up and refactoring the existing, complex codebase in preparation for large-scale integration. This is an opportunity to have a lasting structural impact on the platform.
- Growth environment: Be part of itsme®'s national and international growth in a fast-paced, high-growth environment.
- Work environment: A permanent contract with a competitive salary package that reflects your expertise and impact. You work in a fun, enthusiastic, and ambitious team that values collaboration and innovation, with flexible work arrangements, including the possibility of working from home and an office in Brussels.
Incident/release manager @ Itsme
Belgian Mobile ID, known for its successful app itsme®, is a Belgian scale-up and pioneer in digitalization. In 2017, Belgian Mobile ID united the seven Belgian market leaders from the banking and telecommunications sector: Belfius, BNP Paribas Fortis, KBC, ING and Orange Belgium, Proximus and Telenet. Through joint efforts, they developed itsme®, Belgium's official mobile identity. With this mobile identity app, every Belgian citizen can identify him/herself when logging into digital applications, when approving (payment) transactions and even when signing official documents. Card readers, passwords or cards with tokens are no longer required. itsme® guarantees secure identification through the combination of the itsme® app, the user’s mobile phone and the user’s unique itsme® PIN or biometric identification. itsme® is recognized as a Level of Assurance ‘High’ e-identification mean, and as a ‘qualified’ trust services provider for electronic signatures in the eIDAS regulation, which means that the app complies with the highest security levels.
The number of users of the identity app itsme® continues to rise. In one year, 700,000 itsme® accounts were added, a growth of 11%. Today, 7 million Belgians already use the itsme app to identify themselves, confirm transactions and sign documents online, and they do so remarkably often: an average of 47 actions per person per year, or almost 1 per week. Today, itsme® is already available in Belgium and 13 other European countries!
Belgian Mobile ID closed partnerships with more than 800 companies, both in public and private sectors. The government is counted as one partner in this total amount, with more than 2.000 platforms. Although itsme® is mainly used for government purposes and in the banking, insurance and telecommunications sector, the importance of the app is increasing in other sectors as well. Examples of other industries are the gaming industry (e.g. Napoleon Games), HR sector, hospitals, mobility services, …