ICT Support & System Engineer @ Incendin
AM.S04307
Function
The Support & Systems Engineer is the central figure in the IT team and the vital link between technology and colleagues. This role combines operational excellence with strategic contribution. You are the go-to person for the complete end-to-end user experience: ensuring flawless IT service delivery, proactively handling all support requests, and training colleagues in digital efficiency. At the same time, you actively participate in core system administration for critical environments, including the Microsoft 365/Azure stack.
User Support & Operations (± 50%)
- This includes full responsibility for all incoming IT requests, combining both first-line and second-line support responsibilities.
- Integrated Helpdesk: Handling all incoming tickets, ranging from technical issues to advisory and user guidance requests (e.g. within Microsoft 365).
- End-User Support: Providing all-round IT support to internal users across all locations.
- Hardware & Software Management: Installing, configuring, and maintaining endpoints (laptops, smartphones) and applications.
- Training: Organizing and delivering user trainings to improve digital efficiency and security awareness.
- Onboarding / Offboarding: Responsible for all IT-related processes for new starters and departing employees.
- External Escalation: Ensuring efficient escalation and follow-up with external IT partners for complex issues that cannot be resolved internally.
System Administration & IT Projects (± 40%)
- You play an active role in managing the core infrastructure and contribute to Incendin’s digitalization strategy.
- Core Systems Management: Managing and optimizing central systems: Microsoft 365, Active Directory, Intune, and the data center infrastructure.
- IT Projects: Supporting or leading various IT projects (including ERP, CRM, and reporting), from planning through rollout. The exact scope depends on your expertise and current projects.
- Security: Actively contributing to IT security through implementation of best practices and incident follow-up.
- Innovation & Advisory: Staying up to date with the latest IT trends (cloud, automation, AI) and proactively advising on the integration of new technologies. You are encouraged to bring forward your own innovative ideas.
Documentation & Administration (± 10%)
- Key activities for professionalizing the internal IT team.
- Knowledge Base & Documentation: Documenting procedures and maintaining an up-to-date IT knowledge base.
- Asset Management: Keeping accurate records of all IT assets, licenses, subscriptions, and telecom services (e.g. phone numbers, mobile plans).
Profile
Experience and Background
- You have completed a higher education degree in IT or have equivalent experience;
- 2–3 years of relevant work experience;
- Initial professional experience as a Support / System Engineer;
- Hands-on experience with the Microsoft 365 suite, Active Directory, Intune, and Windows environments;
- Experience with network administration and/or security concepts is a plus.
Competencies
- Proactive;
- Structured and analytical approach to problem-solving;
- Strong communication skills and the ability to train end users;
- Curious about new technologies (automation, AI) and motivated to apply them;
- Service-oriented mindset.
Language Skills
Fluency in both Dutch and English is required.
Offer
Incendin is driven by a clear purpose: Life Saving Chemistry. This is reflected in a strong culture of innovation and a motivating work environment where employees directly contribute to a safer and more sustainable world. The organization is led by a strong management team with international ambitions and is also financially healthy. Incendin encourages ownership and offers an informal and pleasant working atmosphere.
In the market, Incendin holds a strong position as a European market leader across several product groups, distinguishing itself through specialized expertise, a focus on environmentally friendly formulations, and superior service.
For IT professionals, this position offers a unique opportunity to help build the new internal IT team and shape the digital foundation of the future. The role is highly diverse, combining both operational support and system engineering. Incendin guarantees an environment that supports personal growth and encourages ownership, while working every day for an organization with an intrinsically valuable mission: delivering Life Saving Chemistry.
ICT Support & System Engineer @ Incendin
Incendin is a privately owned company specializing in the development, production, and distribution of chemical solutions for fire protection. From its headquarters in Tisselt and four strategically located sites across Europe — Niel (Belgium), Harlow (UK), Offenbach (Germany), and San Giovanni (Italy) — the company serves customers worldwide, including BASF, Unilin BV, and TotalEnergies.
Today, Incendin has grown into a strong market player, with annual revenues exceeding €95 million and a production capacity of more than 55,000 tons.
Incendin’s history is built on a legacy of more than 25 years of expertise in fire protection. The organization has been shaped through a successful strategic buy-and-build journey, in which specialized entities were brought together into one powerful, forward-looking brand.
Growth has been significant: since 2017, Incendin has achieved a double-digit revenue CAGR (Compound Annual Growth Rate). With more than 134 colleagues worldwide and over 20% of sales outside the EU, its international ambitions are actively being realized.