(Global) Application Lead – Business Development @ TriFinance

1. Tasks and responsibilities

The Application Lead Business Development, based in the Nederlands (Amsterdam) OR Belgium (Antwerp),  is accountable for the entire application management ( technical and functional – from vision and roadmap to analysis, integration, parameterization, managing external partners and delivery)  of the company's Interaction Layer (internet, mobile, social media, voice… ) and Opportunity to Delight applications (Sales & Marketing Cloud). 

Currently the application landscape consists of primarily stand-alone applications, covering parts of the processes leading to bad end user experience (e.g. no data exchange between applications leading to multiple input of the same data, bad user interfaces, …). Objective is to make this evolve towards a service based and integrated platform. So we expect the lead to:

• Create an interaction layer vision and roadmap and deliver upon it to allow for efficient and effective customer journeys and support the platform vision of the company. 
   
• Create and deliver Sales Cloud platform vision and roadmap and impactfully deliver upon it to allow for harmonized business processes, by unlocking value out of data & systems architecture. 
   
• Collaborate in a high performance way on a daily basis with the technology and business colleagues.
  • XSU Business Development: Process Owner ‘From Opportunity to Delight’
  • XSU Communication: Process Owner ‘Univers to’ (Process prior to  ‘From Opportunity to Delight’)
  • BCB’s: End users
  • Peers in the XSU Systems 2 Support (IT team)
     
• Coaching team members, improving the standard of work and raising the bar of quality.
   

2. Expectations first 12 months

3 months: understand the business challenges, have an agreed short-term working pattern with the main business stakeholders and have initiated the search to complete the team.

6 months: evaluate the self-service extension capabilities of the current internet platform, come up with a long-term plan on the interaction layer side and have completed the team whilst starting to increase the delivery performance on the Salesforce environment

12 months: have initiated the work on the interaction layer  and delivered a first epic whilst having demonstrated delivery performance on the salesforce environment.

The person is empowered to take the necessary tactical technology decisions within the constraints of the enterprise architecture. strategic technology decisions are to be made in collaboration with the IT director. Functional decisions are primarily made by the relevant process owner.

As the company has decided to strengthen its IT capability and governance, the person will be, together with the rest of the IT team, a key player to enable that transformation. Setbacks will and can come on that transformation as the rest of the company also needs to adapt to this new way of working.

3. Business and technical challenges for upcoming 2 to 3 years

General 

TriFinance has to prepare the organization for exponential growth (People – Process – System)

Businesswise

TriFinance has to continue the growth of the business during the current transformation period

Germany: double digit growth
Belgium & the Netherlands: sustainable growth
Luxembourg: from start-up to sustainable baseline for future growth
Potentially other geographies

Technology

Transform the current scattered, unconnected technology platform to an effective, efficient business enabler that allows full interconnectivity and self service for both the employees and customers.

The above plan for the next years should bring the total employee base of TriFinance north of 1000   and lead to an EBITDA north of 10 mio in 2023 (vs 6,5 mio in 2021).