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Functioneel analist @ Zetes



Purpose of the position

As a Functional Analyst, you will be the crucial link between customer needs and project execution. Your role is pivotal in seamlessly translating customer requirements into actionable functional specifications, fostering effective collaboration among stakeholders. By meticulously capturing and discussing customer requirements, integrating project constraints, and supporting development activities, you facilitate the successful delivery of projects. Your proactive approach to managing evolving requirements and your responsiveness during development are indispensable for project success.

Furthermore, you provide invaluable insights to pre-sales efforts and conduct risk analysis and mitigation strategies, thereby contributing to the overall project strategy and success. Your role is instrumental in aligning with customer expectations, enhancing understanding, and ultimately delivering solutions that not only meet but surpass customer needs. As a Functional Analyst, you not only play a crucial role within Zetes but also contribute to fulfilling the company's mission of delivering innovative solutions that help customers stay at the forefront of their industries.

Tasks and responsibilities

As a Functional Analyst, your role is to bridge the gap between customer needs and project execution, ensuring seamless translation of requirements and effective collaboration among stakeholders. You'll precisely capture and discuss customer requirements, integrate project constraints, and support development activities. Your responsiveness to inquiries during development and your proactive approach to managing evolving requirements are critical. Additionally, you'll provide input to pre-sales efforts and conduct risk analysis and mitigation strategies.

As a Functional Analyst at Zetes, your role is pivotal in bridging the gap between customer needs and project execution, ensuring seamless translation of requirements and effective collaboration among stakeholders. You'll meticulously capture and discuss customer needs, integrate project constraints, and support development activities. Your responsiveness to inquiries during development and proactive approach to managing evolving requirements are crucial. Additionally, you'll provide input for pre-sales efforts and conduct risk analysis and mitigation strategies.

  • Explore Customer Needs: Thoroughly investigate and understand customer requirements, translating them into detailed functional requirements.
  • Collaborate with teams: Discuss system requirements with architects and development teams, ensuring alignment and understanding.
  • Artifact review: Plan and execute regular reviews of delivered artifacts to ensure they meet defined requirements and standards.
  • KPIs and SLAs: Define key performance indicators (KPIs) and service level agreements (SLAs) to measure project success and performance.
  • Development meetings: Actively participate in development meetings to enhance team understanding of customer needs and requirements.
  • Customers: Conduct regular alignment meetings with customers to ensure their requirements remain consistent and up to date.
  • Advisory Support: Offer advisory support to the business in pre-sales activities, providing insights based on your analysis.
  • UX aspects: If applicable, incorporate UX aspects into functional analysis, ensuring a user-centric approach to requirements.
  • Documentation: Keep comprehensive documentation of requirements throughout the project lifecycle, ensuring clarity and traceability.


Background and experience

  • Experience in maintaining a customer-focused and commercial mindset throughout projects.
  • Proven track record of understanding and navigating the intricacies of the software development process.
  • Experience in creating and interpreting modelling diagrams, including UML and BPML, to facilitate project understanding.
  • Analytical experience, with a history of effectively dissecting complex problems and proposing actionable solutions.
  • Experience in technology, showcasing a deep curiosity and understanding of how it works.


  • Assertive approach and critical thinking ability, backed by a history of confidently advocating for positions and driving consensus.
  • Extensive experience working independently, proactively, and autonomously, with a demonstrated ability to take initiative and drive projects forward.
  • Proven adaptability and comfort in various contexts and interpersonal situations, drawing from diverse experiences.
  • Documented attention to detail and commitment to delivering high-quality work, evidenced by past project successes.
  • Strong time management and prioritization skills, honed through experience in meeting deadlines and managing workload efficiently.
  • Proactive approach to risk management, supported by a history of anticipating and mitigating potential issues before they escalate.
  • Well-documented negotiation and persuasion skills, demonstrated through successful management of expectations and achievement of project objectives.
  • Sharp analytical and logical reasoning abilities, evidenced by the synthesis of diverse ideas and perspectives to drive project success.


The working language at Zetes is English. 


Zetes offers a competitive remuneration package including meal vouchers, health insurance and an annual performance bonus. A flexible working environment and excellent fringe benefits, such as daily meals paid by Zetes etc. are part of the competitive salary package.

Zetes offers you a challenging position in a high-tech setting. You work in a team that brings together various state-of-the art technologies in soft- and hardware. Because of the international growth in demand for solid solutions, related to all domains of identity, Zetes is a successful and financially stable organization. 

Moreover, a lot of variation, autonomy and interaction with a wide variety of internal and external stakeholders is guaranteed. Zetes refers to the possibility for a personalized development program (management, leadership, interpersonal skills, technical skills, …) and the opportunity to specialize in a field that is quite exceptional in Belgium. 


Interested? Send an e-mail to Eveline De Lange via


Functional Analyst, Business Analyst / Business Consultant, Java, UML, BPMN

Functioneel analist @ Zetes

Founded in 1984, Zetes – pioneer of the barcode – is an international group highly specialized in identification and mobility solutions. 

‘Connecting what matters’ and ‘Connecting the Physical and Digital Worlds’ is at the heart of the business: physical movements and digital flows, their customers and their critical data, but also consumers and corporations, citizens and governments. By using the most innovative technologies, Zetes allows customers to improve speed, quality and accuracy in order to be on the leading edge of their industry.

The Zetes head office is located in Brussels and the team is made up of more than 1,300 experts (+-330 in Belgium) spread across 22 countries in the EMEA region. Its turnover for 2022 amounted to €320 million.    

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