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System Engineer @ Itsme



The purpose of this position is to ensure good management and optimization of the IT infrastructure environment, which is necessary for realizing the business goals and objectives of Belgian Mobile ID.

Tasks and responsibilities 

Consultative role: 

The Development & Technical Operations department works closely with Product Management. During the development of the product, the System Engineer will be involved in the design of the product’s architecture. Not only the functionalities and the security aspects of the product are important, but also the way it is built. It will be his/her role to make sure that the product is built in a way that it’s maintainable, deployable and can be monitored. The System Engineer will not design or build the product, but will think along and challenge the Product Management team with the aspects that are important for the Technical Operations team (e.g. monitoring, logging, CI/CD deployment,…).

Monitoring role: 

In this role, the System Engineer will be accountable for:

  • Manage the different workplace tools (e.g. O365, Atlassian)
  • Installation, configuration and monitoring Linux operating systems (contain bash scripts);
  • Managing all the operational aspects of applications in Kubernetes (e.g. scaling, security, logging, monitoring);
  • Deployment of product releases and network technologies by using CI/CD DevOps pipelines (e.g. to deploy infrastructure to Azure with ARM Template(s), to deploy releases with Ansible,…);
  • Implementation/configuration of security standards in firewalls (i.e. NIST, OWASP);
  • Managing problems and (security) incidents (e.g. database crashes, fraud incidents like phishing,…):
    • Identifying the “root causes” of problems (i.e. root cause analysis) at every level of the solution (application, network, infrastructure, storage,…);
    • Troubleshooting of databases to maintain the integrity, performance and efficiency of database systems;
    • Troubleshooting of encrypted (SSL/TLS) traffic up to TCP/IP level and implement PKI at infrastructure level;
    • Deployment of security patches (not building);


  • You have a Bachelor's degree or equivalent experience;
  • Experience in 
    • Microsoft Azure, including O365
    • Linux Systems setup, configuration and management
    • Network protocols (TCP/IP, DNS, HTTP(S),…)
  • Nice to have/ plus 
  • Container technology: Kubernetes
  • CI/CD using Azure DevOps, Github Actions, Ansible, Terraform, ARM, PowerShell
  • Firewall / loadbalancer configuration and maintenance
  • Scripting languages: bash, Powershell,…
  • Cryptography (PKI, Public/Private keys), TLS/SSL
  • You have experience in a process-based working, e.g. with ISO27k, ITIL
  • Knowledge of databases: (Azure) SQL, MySQL (IaaS, PaaS), PostgreSQL (PaaS),…
  • Good understanding of:
    • Cloud environments (Azure, AWS)
    • Web services (SOAP/WSDL, REST/SWAGGER, API management, WAF, OWASP,…)


  • You will have the chance to work in a fast-moving scale-up environment where you can develop;
  • You will be part of a high-tech environment with a diversity of complex technologies and a state-of-the-art security (i.e. highest levels of security);
  • You will be the driving force behind a Belgian, loved brand with high exposure.


System Administration, System Engineer

System Engineer @ Itsme

Belgian Mobile ID, known for its successful app itsme®, is a Belgian scale-up and pioneer in digitalization. In 2017, Belgian Mobile ID united the seven Belgian market leaders from the banking and telecommunications sector: Belfius, BNP Paribas Fortis, KBC, ING and Orange Belgium, Proximus and Telenet. Through joint efforts, they developed itsme®, Belgium's official mobile identity. With this mobile identity app, every Belgian citizen can identify him/herself when logging into digital applications, when approving (payment) transactions and even when signing official documents. Card readers, passwords or cards with tokens are no longer required. itsme® guarantees secure identification through the combination of the itsme® app, the user’s mobile phone and the user’s unique itsme® PIN or biometric identification. itsme® is recognized as a Level of Assurance ‘High’ e-identification mean, and as a ‘qualified’ trust services provider for electronic signatures in the eIDAS regulation, which means that the app complies with the highest security levels. 

In 2020, three years after the launch, 2.8 million Belgians installed the itsme® app and a total of 90 million transactions were made. In 2021, itsme® continues to grow with more than 100.000 new end-users per month and more than 10 million transactions per month. In July 2021, the app crossed the milestone of 3.5 million end-users. 

Belgian Mobile ID closed partnerships with more than 800 companies, both in public and private sectors. The government is counted as one partner in this total amount, with more than 2.000 platforms. Although itsme® is mainly used for government purposes and in the banking, insurance and telecommunications sector, the importance of the app is increasing in other sectors as well. Examples of other industries are the gaming industry (e.g. Napoleon Games), HR sector, hospitals, mobility services, … This versatility of industries demonstrates the application’s scalability. Examples of usage: 

  • In the gaming sector, itsme® can be used to check the validity of the identity card and the age, which is necessary at the time of payment. 
  • In hospitals, itsme® can be used to check medical records or make appointments.

To further expand the product range of the app itsme®, Belgian Mobile ID is looking into data sharing. Data is scattered everywhere (at the government, your university, your employer,…) and has its own lifecycle. With the app itsme®, Belgian Mobile ID wants to fill in this gap and form the bridge between two entities, at which an end-user gives explicit permission to exchange data (without storing the data at itsme® side though). For example: If you are applying for a job at a new employer, you could give the employer explicit access to your diploma with the app itsme®. Belgian Mobile ID is concretizing this plan, by starting with the automation of the ‘know your customer’ processes of banks. At the end of 2021, they presented a first user case.

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Kristien PodevynAccessible from Monday to Friday during office hours
Kristien PodevynHi 👋
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