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Program/Service Manager IBPS @ BAC



The team leading the Program/Service Manager IBPS (6 FTEs), is responsible for setting up, implementing and running the tools needed for the Finance and HR processes. The main application is currently Microsoft Dynamics (AX) and this application will be replaced by SAP S/4 Hana (SAP project) in 2022.

As a Program/Service Manager you take full end-to-end responsibility for both the operational run and the change. In this way you guarantee a maximum and qualitative service and this with a direct impact on the realization of the BAC strategy, the operationality of the airport, the service and/or the commercial result of BAC. You take an active role in the definition and implementation of the SAP Project (2022-2023). You will manage the scope of the entire project, be responsible for the people management of 2 direct reports and 4 indirect reports and the contract/vendor management.


Continuous improvement of the run(fix): managing the ICT services with associated products and applications: 
– Build and maintain customer contacts including clear agreements;
– Externally follow the market as well as follow internal evolutions. This in order to identify improvements of the run;
– Managing the run based on Service Level Agreements and the life cycle of the different underlying products and applications;
– Manage the complete budget (5 mio EUR) for the run.
Implement the strategy, manage the roadmap and change:
– Draw up the roadmap: the strategic vision, the evolution of the service portfolio, benchmarks and new opportunities, the budget (run and change) and the project plan for the next 2 to 4 years in coordination with the involved business line owners. Here is a strong focus on the implementation of SAP S/4 Hana and the subsequent implementation of ServiceNow and further change projects to optimize the existing processes;
– Implementing the roadmap by setting up, delegating and following up initiatives and projects.

Management and leadership, people management
– Motivating, guiding and leading Service-, Product-, Projectteam: from top management to the workfloor. Daily clear and motivating communication is of the utmost importance. You help them to set the boundaries and give visibility to the project;
– Account management for your service to business stakeholders (Mancom and various responsible persons in finance and HR);
– Managing and following up governance structures: Steering committees with top and middle management, project teams with several working groups (multi-departmental and multi-company), several suppliers and service providers;
– User Groups support: with representatives from different business units of different companies;
– Change management: convincing people and channeling the business.


For the position of Program/Service Manager IBPS, we are looking for someone with the following background:

  • You obtained a Master's degree or equivalent through experience;
  • You have at least 10 years of relevant experience with a proven track record in the area of processes and people. Experience within the industry is an asset;
  • You have a background in project management, program management, product management, contract management etc;
  • You have experience with ERP (SAP S/4 Hana), the integration of business process solutions and the further optimization of an application landscape;
  • You combine a strategic vision with a strong drive towards results and practical skills;
  • You have experience with business process improvement methods to design and/or optimize business processes (with a focus on HR and finance);
  • You are a driven people manager and a driver of change;
  • You have organizational skills, a sense of efficiency and strong analytical skills;
  • You are customer focused, diplomatic and you have negotiation skills.



  • BAC is an ambitious group and plays an important role in the Belgian economy. The group has drawn up a clear plan for the future (strategic plan 2040) in which ICT plays a crucial role given the strong focus on digitalization;
  • The position offers many challenges in terms of innovation and digitalization;
  • BAC provides the resources necessary to realize this growth. You are strongly supported here by management;
  • In this function, you play an important role in the change story that BAC is going through. You will have sufficient freedom and opportunity to have an impact on the further development and strategic growth of BAC;
  • A job unlike any other, with challenges in a unique environment that is constantly changing. A company that offers opportunities to grow;
  • Within this position you will receive an attractive salary package. In addition to a gross salary and bonus system, we also offer non-financial benefits: you can count on an extensive insurance package, meal vouchers, net allowances and a mobility package. Moreover, this workplace is very easily accessible by public transport.

Amon is the exclusive recruitment partner for Brussels Airport Company for this position. If interested, please contact Lien Bauwens (

Copyright Amon2021




Service Delivery Manager Algemeen, SAP Manager

Program/Service Manager IBPS @ BAC

The management of the airport is in the hands of Brussels Airport Company. With nearly 1,000 employees, Brussels Airport Company ensures the sustainable development of the airport and the satisfaction of its customers.
Brussels Airport is one of the main airports in Europe and is of strategic importance for the further economic growth of Belgium. 
Within BAC, various growth opportunities present themselves, translated into "the strategic vision 2040" with the main goal that BAC wants to be more than just an airport. 

This story has an important impact on IT which is why a number of new positions were created in the context of further growth and professionalization within BAC. Recently, the migration project to SAP S/4 Hana was started. This is a major change management exercise so there is a need for someone to take a coordinating role in this project.  BAC has the objective to have this key function taken up by a permanent employee.


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