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Functional Analyst @ Torfs



Schoenen Torfs has for many years been responsible for the development of its own Retail Management System (RMS), starting from purchasing & merchandising, distribution of the goods via their own WMS and sales at their own Point of Sales that is connected in real time to the RMS. In addition, the RMS is also linked to their successful omnichannel platform (Salesforce Commerce Cloud) on which the websites and in-store kiosks run. The RMS is a .NET development and uses the underlying Microsoft SQL Server as a database.

To map out new functionalities or changes to the Retail Management System and all associated applications (Salesforce environments, Shipping Manager, MuleSoft, EDI, loyalty systems, mobile scanner inventory apps, sorting machine, etc.), Torfs is looking for a Functional Analyst.

The Functional Analyst focuses on (improvement) projects that encompass the broader application landscape of Torfs:
– Long-term strategic projects: The Functional Analyst determines the needs of the business based on a needs analysis and helps determine how new software packages should be implemented and configured.
– Medium tactical projects: Adjustments to the current ERP system, small implementations e.g. connecting a new payment terminal and changes to the accounting package.
– Operational adjustments to the existing systems.

We work with a roadmap where priorities are set by management and all parties involved. According to this roadmap, projects are picked up by the Functional Analyst.

Task and responsabilities:

  • You work according to a project-oriented approach in which you write analyzes based on a roadmap and priority list;
  • You focus on functional specifications and document them in the form of user stories;
  • You will come into contact with all the different departments within Torfs, ranging from purchasing, logistics and finance to the regional managers and stores;
  • You set up the necessary meetings for this and ensure a clear agenda that is closely followed, so that the meeting is efficient and to the point;
  • You write clear, complete, but to the point and unambiguous analyzes in a standardized document, which is subsequently validated by the various stakeholders within the company and the development team;
  • After validating the analysis, you transfer it to the development team so that it can start development. The development team works in sprints of 3 weeks;
  • You work closely with various external partners who are responsible for the implementation of the solution;
  • You manage the documentation portal (Confluence) and motivate employees to use the templates correctly;
  • Depending on your ambition, you will have the opportunity to take on more project management tasks: managing scope, timing and organizing meetings.


  • You have at least five years of work experience as a Functional Analyst or Analyst Developer, preferably within a .NET environment;
  • You work smoothly with the various apps from the Office 365 suite (Word, Excel, but also Visio);
  • Reading and understanding C# code is not a requirement, but it is a strong plus;
  • You understand how relational and normalized databases work;
  • Experience in the retail sector is an asset;
  • You have experience in converting/translating concepts into clear diagrams (UML or other);
  • You are able to efficiently create wireframes of GUI adjustments (both desktop and web based);
  • You are creative, have strong interview skills and can communicate clearly;
  • You have extensive experience with modeling processes and information;
  • You can build well on partial information and can distinguish between facts and assumptions and between essence and side issue;
  • You like to contact our internal customers and external partners while always maintaining calm and professionalism;
  • You are structured & organizational and can manage your time well.


  • Working at Torfs is fun! At Schoenen Torfs they are proud to say that they have been awarded the Best Employer in Belgium by Great Place to Work for 10 years (!) in a row. In June 2019, as the icing on the ten-year cake, they even became the Best Employer in Europe. Torfs is a place where you come to work with a smile, where you have fun with your colleagues, can be proud of the fruits of your efforts and are given the confidence and space for self-development;
  • You will end up in a team with a high level of fun and technical expertise;
  • At Torfs, a lot of attention is paid to personal development and work-life balance;
  • The job of Technical Lead is a position that you can fulfill yourself and where you get a lot of ownership;
  • You take on a key role as the right hand of the IT Change Manager;
  • You will return to a rapidly changing retail environment where the importance of IT is strongly recognized and which offers sufficient challenges.

Amon is Torfs' exclusive recruitment partner for this position.
Interested? Please contact Bo Van Den Meerssche via

Copyright @ Amon



Functional Analyst

Functional Analyst @ Torfs

Schoenen Torfs, with headquarters in Temse, was founded in October 1948 and is still a 100% family business. The fourth generation is currently in charge. Schoenen Torfs now has more than 78 stores in Flanders and since April 2018 you can also find them in Dinant and Marche-en-Famenne in Wallonia.
The company has 700 employees and achieves an annual turnover of EUR 180 MILLION (reference year 2019). Since 2006, Torfs has been one of the best employers in Belgium and has also been annually voted Best Retail Chain in Belgium in the shoe category. Together with their employees, the company wants to be and remain the most customer-friendly shoe retailer. At Schoenen Torfs you will also find more than just shoes, handbags and accessories.
We are currently supporting Schoenen Torfs in the search for a Functional Analyst.


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