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IT RECRUITING & STAFFING COMPANY OF THE YEAR

End User technology specialist @ TOSOH

AMJC03797

Function

The purpose of the End User Technology Specialist position is to serve as the face of the IT Team, ensuring satisfaction among users. This individual plays a pivotal role in providing customer support, technical assistance, and problem resolution to facilitate the installation, maintenance, education, implementation, and documentation of diverse software and hardware technologies. Through remote communication or phone support, they address a range of IT issues encountered by end-users.

Tasks and responsibilities

  • You manage and monitor all installed systems.
  • You install, configure, test and maintain operating systems, application software and system management on user devices.
  • You are responsible for lifecycle management of all PC’s, laptops, mobile devices (iOS) and tablets for the enterprise.
  • You provide first level support for printing issues, connectivity issues, remote access questions and Office 365 questions.
  • You handle IT Ticket system by logging all incoming support calls from users and attempt to provide resolution to basic user issues and general "How do I" questions.
  • You execute User enrollment.
  • You follow up and execute planned patches.
  • You ensure training of employees on the ICT tools.
  • You maintain mobile device subscriptions.
  • You participate in different ongoing ICT projects when required.
  • You offer basic support of VoIP systems.
  • You maintain procedures and documentation.
  • You ensure compliance with the Code of Conduct, the quality management system, the company policies and the corporate procedures.

Profile

  • Bachelor in Information Systems
  • 1+ year of relevant experience 
  • International and multicultural exposure 
  • SAP Knowledge (a plus) 
  • Experience with Windows 10, Office 365 Suite, and PC imaging applications is necessary.
  • Experience with Office 365 Administration and software
  • Experience in a manufacturing, sales and distribution environment with a significant number of remote users is also desirable.
  • Occasional work during non-standard work hours is mandatory
  • <20% of traveling required

Offer

  • Be part of a small and great team with an effective and energetic work atmosphere, working for a company that strives to reach the highest employee and customer happiness factor.
  • The ability to work autonomously in a flexible, international and innovative environment.
  • An attractive salary package, including extra-legal benefits, and learning & development opportunities.
  • Working in a fast changing and growing company/context where IT is a priority

Amon is the exclusive recruitment partner for this role at Tosoh.

Interested? Contact Flor Depuydt: fdp@amon.be or +32 477 91 68 63.

Copyright @ Amon, 2024

Keywords

End User technology specialist @ TOSOH

Tosoh Bioscience excels in specialized niche diagnostic markets, such as immunochemistry and molecular biology, thanks to a deep understanding of the clinical needs for faster and more accurate diagnosis of various lifethreatening conditions, such as tumors, heart disease and diabetes.

Part of Tosoh Group, a leading Japanese chemical company with a global presence and more than 13,000 employees, the company has 200 employees in the EMEA region and generates sales of EUR 300 million. Originating as a soda plant, Tosoh has grown into one of the largest fully integrated chemical manufacturers in Japan. Their influence is pervasive, with raw materials contributing to various products, and they constantly strive to innovate for a better quality of life.

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Flor DepuydtAccessible from Monday to Friday during office hours
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