The Business Process Analyst at Tom&Co improves business processes to drive growth. Initially, the focus is mainly on customer-centric processes, such as omnichannel and e-commerce, to provide a seamless customer experience. In addition, other processes, such as customer data management and ERP optimisation, are examined.
The Business Process Analyst optimises front-end customer face applications to improve customer interaction and increase customer satisfaction. The ultimate goal is operational efficiency, customer loyalty, competitive advantage and growth for Tom&Co.
As a Business Process Analyst, you play a crucial role in exploring opportunities and coming up with improvements. Your job is to understand Tom&Co's needs and apply your expertise to existing and future processes. You propose new solutions with the ultimate goal of improving internal processes and promoting the use of applications. You will drive optimisation and value creation for Tom&Co.
Your main responsibilities:
- Act as an intermediary between Business Process Owners, application specialists and IT;
- Delivering documented practices and ensuring regular updates;
- Active involvement in the change management of the Cegid POS project;
- Playing a key role in optimising processes by working with application specialists to evaluate business requests and suggest solutions and improvements.
As a Business Process Analyst at Tom&Co, you will be given a lot of responsibility and freedom to contribute your own ideas and expertise. You will be involved in project-based work, experience autonomy and gain valuable experience in a company with clear growth ambitions. Tom&Co likes to invest in ICT, allowing you to apply the latest technologies to optimise business processes.
As a Business Process Analyst at Tom&Co, you will be part of a dynamic company with an entrepreneurial mindset and a strong drive to move forward. What sets Tom&Co apart is the people-oriented culture in which you can experiment, learn and grow. You will not only contribute to the growth of the company, but also to customer satisfaction and the development of the Pet Care industry. This vacancy offers you the unique opportunity to further develop your professional career in a stimulating environment focused on growth, teamwork and realising your potential.