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Business Analyst @ Komatsu



Purpose of the position

The Business Analyst will play a pivotal role in analyzing future business requirements, focusing on process-level improvements. Collaborating closely with other IT (Lead) Business Analysts, this role extends beyond current KEPO applications to encompass preparation for the new ERP, mastering existing processes, identifying potential enhancements, challenges, and more.

The primary goal at Komatsu is to transition from Baan to a different ERP system (SAP). The Business Analyst at Komatsu will play a crucial role in the ongoing global project, facilitating the transition from the current Baan ERP system to SAP S4/Hana for the KEPO organization. They currently need someone to maintain and keep Baan operational until the transition occurs and also aid in the transition to SAP and become a single point of contact

Tasks and responsibilities

The Business Analyst is responsible for specific systems such as Baan and SAP and Komatsu’s business processes. The focus lies on supporting these systems and successfully introducing any changes to them, along with managing ICT projects.

1. Project plans: 

Formalize project plans and budgets, control mechanisms and reporting to ensure the delivery of the project within SLQDC goals. Evaluate business and ICT risks associated with the change/project and develop measures to reduce risks. Ensure that everyone involved in implementing the change and affected by it understands their roles and responsibilities. 

2. ERP:

The IT Business Analyst will be involved in preparing for the new ERP, understanding the current KEPO processes and associated details, and identifying potential improvements, challenges, etc.

3. Stakeholder contact: 

The IT Business Analyst will engage with various external and internal partners.
External Partners:

  • Vendors/Suppliers: Evaluate suppliers and coordinate vendor activities.
  • External Stakeholders (DB's, customers, etc.): Offer explanations, training, and guidance to all internal and  external stakeholders.

Internal Partners:

  • Internal Customers (e.g., warehouse staff, KEPO-related personnel): Engage with key users to discuss functional requirements.
  • Key Users and Project Sponsors: Align on scope and planning.

4. Processes: 

Analyze business requirements, coordinate technical analysis, and manage testing activities with external support for effective implementation of solutions.

5. Non-functional requirements: 

Create a traceability matrix to link business and functional requirements, while defining non-functional requirements for new system development in line with business expectations and compliance (e.g., SOX).

6. Second-line support: 

Acts as second-line support for incidents, requests, and issues related to the systems involved and strives to resolve them within SLA goals.

7. Methodologies: 

IT projects adhere to a specific Project Management Framework (PMF) at Komatsu, and developments follow a Software Development Lifecycle (SDLC).


Background and experience

  • At least 3 years of working experience in a similar role;
  • Experience with an ERP system is a must (BaaN, Infor LN or SAP);
  • Professional bachelor or (demonstrably) equivalent knowledge through experience.
  • Project management methodologies (e.g., Prince 2) or software development methodologies (e.g., waterfall, agile) are a plus;
  • Good knowledge of business concepts;
  • Experience working with business process modeling tools (e.g., Metastorm BPM) is a plus;
  • Experience working in a distribution or production environment (specializing in areas such as sales, procurement, distribution, and extensive warehouse management) is a plus.


  • Proactive;
  • Open-minded approach;
  • Curious Nature;
  • Excellent communication skills for collaboration with stakeholders.


Proficiency in English is a mandatory requirement. 


  • ​​​​​​High retention rates, a mix of long-serving employees and recent newcomers;
  • Significant potential to standardize applications and platforms across Europe in alignment with global strategies;
  • Diverse career paths within the IT organization, with the common progression to IT Lead Business Analyst and ICT Group Manager, involving the management of IT teams and strategic alignment;
  • Lots of growth and training opportunities and freedom within the role;
  • International Environment: You will work in a dynamic environment, with colleagues all over Europe;
  • Dedicated budget for IT, covering technical and Komatsu-specific in-company programs, as well as theoretical education;
  • Structured Framework: Clear expectations, processes, and a transparent path for career development within Komatsu;
  • Following your onboarding process, it will be possible to work 3 days per week from home;
  • Komatsu is renowned for producing high-quality and durable machinery and equipment used in various industries;
  • The company emphasizes innovation in its product development, incorporating advanced technology to enhance efficiency, safety, and environmental sustainability;
  • The company focuses on developing eco-friendly technologies and machinery, aiming to reduce environmental impact through efficient fuel consumption and emissions reduction.

Amon is the exclusive recruitment partner for this position.
If interested, please do not hesitate to contact Louise De Potter,


Business Analyst / Business Consultant

Business Analyst @ Komatsu

Komatsu is one of the largest worldwide manufacturers of construction, mining and utility equipment, and also delivers forest machines and logistics. They have manufacturing operations across the globe, including in Japan, Asia, America and Europe. Komatsu has been present in Europe since 1967, where they have several production plants. The headquarters of Komatsu Europe is located in Vilvoorde.

Komatsu Europe International, located in Vilvoorde, is the European Headquarter of the Komatsu Group, which is based in Tokyo, Japan. 

After first being located in Antwerp and Haren (Brussels), KEISA was set up in Vilvoorde in 1973. They import and distribute Komatsu construction, mining and utility equipment to European and North African countries and supervise European legal and financial operations.

Komatsu Europe Parts Operation is the Parts Distribution Center for Europe, the Middle East and Africa. Stocks of Komatsu Genuine Parts and consumables are maintained centrally at the KEPO warehouse, in Vilvoorde. A sophisticated central parts system is directly linked to Komatsu Sales and Service Organizations across Europe, Africa and the Middle East.

Currently there are almost 300 people working at the Komatsu Europe Headquarters and Parts distribution center in Vilvoorde: technical experts, sales profiles, logistic and administrative staff, etc. 
These people come from wide-ranging backgrounds and jobs, and share common characteristics such as perseverance, commitment, analytical skills, efficiency and trustworthiness: the very image of Komatsu machines.

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