Purpose of the position
The ICT Business Analyst is responsible for specific systems and/or business processes (in the beginning especially the low code platform Mendix). He/she focuses on the support of these systems and successful introduction of any changes to these systems, along with managing small to medium sized ICT projects. He/she combines knowledge of specific applications with analytical and project management skills. He/she may perform specific roles on large ICT projects under the guidance of an ICT Lead Business Analyst.
The Business Analyst ensures that there is sufficient work for the Software Engineers by analyzing the needs of the business, capturing them and translating them into concrete projects and changes which are technically worked out by the Software Engineers. The Business Analyst coordinates the projects, provides training and supports testing activities.
Tasks and responsibilities
- Liaises with the key users of the systems/processes concerned and act as a sounding board/first point of contact for new change requests;
- Propose improvements to current practices/processes and their related (ICT) systems;
- Ensure that business requirements from all stakeholders are correctly documented and together with the key user decides which of those requirements are in/out of scope of the project/change;
- Analyse and interpret business goals, rules, processes and requirements in order to arrive at the functional requirements of the projects/changes to be implemented, using formal business process modeling and requirements engineering techniques;
- Accurately describe the functional requirements in sufficient detail such that an software engineer can develop or propose technical solutions to meet the requirements and estimate delivery time and cost;
- Create a traceability matrix for matching business requirements to functional requirements and monitor the delivery of requirements;
- Define the non-functional requirements for new systems being developed (i.e. performance, scalability, security, usability, availability …) based on business;
- Investigate and propose the most appropriate technical solution to meet these requirements and achieve the project /change goals, looking within the current architectural framework as the first option;
- Create formalized project plans and budgets, control mechanisms (e.g issue log, how to handle changes in scope, schedule & cost) and reporting to ensure delivery of the project within SLQDC targets. Blend awareness of formal project management methodologies and toolkits (PrinceII, PMBOK…) with knowledge of the specific project and business area to arrive at a “right sized” approach per project;
- Evaluate business and ICT risks associated with the change/project and develop measures to mitigate risks;
- Ensure everyone involved in implementing the change and impacted by it understands their roles and responsibilities;
- Perform ICT integration testing and coordinate business user acceptance testing of changes to ensure that the correct functioning of the change has been validated;
- Provide post-implementation support for projects/changes. Ensure adequate knowledge transfer within ICT and to business users;
- Performs a formal project closure, reporting on the requirements met, final result in terms of SLQDC, and together with the project sponsor evaluates the status of achieving the business goals;
- Acts as second line support for incidents, requests and problems on the systems concerned and strives to resolve within SLA targets.
Projects currently in the pipeline
- Migration of Metastorm (platform for workflow management): currently out of support and processes need to be transferred to Mendix;
- ISRA (information security risk analysis tool): tool to draw up a risk profile for existing and new suppliers;
- Automating order processes for general services: development of a platform to sell additional services (other than selling parts and machines);
- Development of a safety inspection tool;
- Development of a Service Information Request Tool;
- Ad hoc requests from the plants and HQ to replace existing applications or provide new functionalities.
Objectives for the first 12 months
During the first few months, you will have the opportunity to learn about the Mendix platform. You will learn how to build user stories and you will master the tools and methodologies. After six months you will be deployed on small-scale change projects from A to Z: analysis, documentation, creation of user stories and the coordination with the software engineers. After one year you are fully trained and you operate autonomously for the projects within your specialization.
The ICT Business Analyst reports directly to the ICT Group Manager – Business Solutions, Dirk Antonissen.
Reason for the vacancy
Due to an internal shift we are looking for a new Business Analyst.
For the role as Business Analyst, we are looking for someone with the following background:
Background and experience
- Professional bachelor in business administration, computer science, information technology, or in a specific business area (finance, logistics…..);
- Min. 3 years’ experience in business analysis;
- First experience with project management methodologies (e.g. Prince 2) & software development methodologies (e.g. waterfall, agile…), business process modeling techniques;
- Wide and general appreciation of ICT technologies and trends;
- Good knowledge of business concepts and appreciation of Komatsu business processes;
- Experience with a low code platform is an asset.
- Complex problem solving, critical thinking, judgment and decision making, coordination, motivation & negotiation, mathematics & statistics, information ordering, inductive & deductive reasoning;
- Open-minded, constructive, initiative, proactive, independent & autonomous, service orientation, active learning.
Perfect mastering of the local language at the place of employment and/or English (fluent in speaking, reading and writing). English is a “must”.